Field Service Technician

Location

What is the role?

The Field Service Technician is responsible for assembling, commissioning, training, and troubleshooting customized PLC operated bakery equipment. Performs a wide variety of electronic and mechanical assembly operations. This position is full time with travel required for service calls locally and across North America.

Who You Are

• Knowledge in mechanical/electrical equipment.
• Experience in a customer-facing technical role preferably foodservice appliances, HVAC, or refrigeration equipment.
• Familiarity with electro-mechanical appliances and basic refrigeration knowledge.
• Knowledge of basic PLC operations.
• Ability to diagnosis and troubleshoot equipment, performance, and service issues through questioning and proactive problem-solving.
• Effectively assemble, modify, and repair close tolerance electro/mechanical machinery.
• Install, commission, test and operate PLC operated equipment on customer sites.
• Determine requirements and install modifications as set forth by the customer.
• Communicate problems and observations at a customer site to office management.
• Use hand tools, power tools, calipers, etc. to assemble equipment and assemblies according to drawings, instructions, and specifications.
• Work collaboratively with other technicians, supervisors, and engineers in the office and on customer site.
• Lead customer personnel during commissioning projects.
• Train customer’s personnel on operations, sanitation, and maintenance of equipment.
• Willingness to accept telephone or electronic communication (when necessary) after hours to assist customers with emergency machine issues.

What You Must Bring

• High School Diploma
• Minimum of 5 years’ experience in the assembly and troubleshooting of electro/mechanical industrial equipment.
• Exposure to equipment field installations.
• Above average skills with hand tools, power tools, calipers, etc. to assemble, repair and modify equipment according to specifications and instructions.
• Must be able to read and understand internal process documents
• Ability to lift and or move 50 pounds and occasionally move 100+ pound items, climb ladders and work at above-average work heights, work in hot and cold workplaces, and confined work areas.
• Must be able to submit written job reports, expenses, pictures, and videos for job-related items using Microsoft office products.
• Travel is approximately 80%., local or long distance and working after hours and weekends as needed.
• Valid driver’s license, ability to obtain a passport as needed and ability to operate a forklift and/or scissor lift (Gemini provides training if needed).

What Else Would Be Helpful

• Trade School and/or secondary education
• Working knowledge of PLC controls is preferred.

What's In It For You

• • 401k Matching Program
  • Tuition assistance
  • Health, Vision, and Dental benefits
  • Company paid short term disability and life insurance
  • Voluntary Life Insurance for Employee and Spouse and voluntary Long-Term Disability
  • Competitive Paid Time Off program, plus nine (9) company paid holidays
  • Gemini Cares Program (matches donations for employee nominated charities each quarter)

Apply to Gemini