Position Description: Technical Parts Sales Coordinator

Position Summary: This position will be a pivotal role in the Customer Service
team, serving as a technical point of contact between
customers and engineering resources as well as interfacing
with many aspects of the business and our customers.

Reporting Relationship: Customer Service Manager (CSM)

Responsibilities will include, but are not limited to:

• Position will identify and sell replacement and spare parts to industrial and
  commercial bakery equipment customers, identify wear parts in a variety of
  equipment, compile suggested spare parts lists.
• Ensure that company’s Customer Service Fundamentals are always upheld –
  Knowledge, Passion & Legendary Customer Service
• Contribute to meeting department goals of revenue, profitability, quote turnaround
  time and parts availability.
• Quickly establish rapport and relationship with customers, suppliers, and Gemini
  personnel
• Interact with customers, address their specific requirements, and process their parts
  inquiries.
• Process orders accurately by verifying item number, cost and selling price information in
  Navision.
• Follow the order progress from the customer order date through delivery by reviewing
  backorder status report regularly.
• Interact/ work alongside vendors and purchasing department to request quotes and
  identify the best price options available.
• Identify and process warranty parts orders.
• Create, maintain and process recommended spare parts lists for capital equipment and
  provide recommendations for increasing efficiency within this process.
• Lead development and implementation of programs to increase spares order volume and
  profitability, such as an online ordering tool.
• Lead development and implementation of programs to improve parts quote turnaround
  time, order lead time and order-versus-quote success rate.
• Assist accounting department with parts billing and prompt payments when needed.
• Ensure all transactions related to parts sales are completed accurately and in a timely
  manner.
• Drive internal and supplier technical resources through the process of identification of
  critical parts and resolution of parts-related functional issues.

Compensation/Benefits: 

• Medical insurance, dental insurance, short term disability and basic life coverage
• Voluntary long-term disability and additional life insurance coverage available
• Paid vacation, sick, holidays, personal time
• 401K plan with employer match
• Compensation commensurate with experience and credentials

Job Requirements:

• Must have prior customer service or spare parts sales experience in a manufacturing,
  components and/or machining environment.
• Must have the ability to interpret technical language and mechanical drawings to
  identify components of equipment.
• Must possess good written and verbal communication skills with a customer service oriented
  presentation.
• Must have good interpersonal skills for interacting with customers and understanding
  their requirements.
• Must possess good time management skills with the ability to multitask and set and
  meet goals.
• Must possess strong computer skills and be proficient using MS Office and business related
  software.
• Should be physically ability to lift items weighing up to 75 lbs.
• Knowledge of MRP process and understanding of bills of material is a plus.
• Previous online / website parts sales experience a plus
• Proficiency in Spanish and / or German is a plus.