Technical Parts Coordinator

Customer Service
Philadelphia
Posted 1 month ago

Position Description: Technical Parts Sales Coordinator

Position Summary: This position will be a pivotal role in the Customer Service
team, serving as a technical point of contact between
customers and engineering resources as well as interfacing
with many aspects of the business and our customers.

Reporting Relationship: Customer Service Manager (CSM)

Responsibilities will include, but are not limited to:

  • Position will identify and sell replacement and spare parts to industrial and
    commercial bakery equipment customers, identify wear parts in a variety of
    equipment, compile suggested spare parts lists.
  • Ensure that company’s Customer Service Fundamentals are always upheld –
    Knowledge, Passion & Legendary Customer Service
  • Contribute to meeting department goals of revenue, profitability, quote turnaround
    time and parts availability.
  • Quickly establish rapport and relationship with customers, suppliers, and Gemini
    personnel
  • Interact with customers, address their specific requirements, and process their parts
    inquiries.
  • Process orders accurately by verifying item number, cost and selling price information in
    Navision.
  • Follow the order progress from the customer order date through delivery by reviewing
    backorder status report regularly.
  • Interact/ work alongside vendors and purchasing department to request quotes and
    identify the best price options available.
  • Identify and process warranty parts orders.
  • Create, maintain and process recommended spare parts lists for capital equipment and
    provide recommendations for increasing efficiency within this process.
  • Lead development and implementation of programs to increase spares order volume and
    profitability, such as an online ordering tool.
  • Lead development and implementation of programs to improve parts quote turnaround
    time, order lead time and order-versus-quote success rate.
  • Assist accounting department with parts billing and prompt payments when needed.
  • Ensure all transactions related to parts sales are completed accurately and in a timely
    manner.
  • Drive internal and supplier technical resources through the process of identification of
    critical parts and resolution of parts-related functional issues.

Compensation/Benefits: 

  • Medical insurance, dental insurance, short term disability and basic life coverage
  • Voluntary long-term disability and additional life insurance coverage available
  • Paid vacation, sick, holidays, personal time
  • 401K plan with employer match
  • Compensation commensurate with experience and credentials

Job Requirements:

  • Must have prior customer service or spare parts sales experience in a manufacturing,
    components and/or machining environment.
  • Must have the ability to interpret technical language and mechanical drawings to
    identify components of equipment.
  • Must possess good written and verbal communication skills with a customer service oriented
    presentation.
  • Must have good interpersonal skills for interacting with customers and understanding
    their requirements.
  • Must possess good time management skills with the ability to multitask and set and
    meet goals.
  • Must possess strong computer skills and be proficient using MS Office and business related
    software.
  • Should be physically ability to lift items weighing up to 75 lbs.
  • Knowledge of MRP process and understanding of bills of material is a plus.
  • Previous online / website parts sales experience a plus
  • Proficiency in Spanish and / or German is a plus.

 

Job Features

Job CategoryCustomer Service

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