Technical Parts Coordinator
Customer Service
Philadelphia
Posted 1 month ago
Position Description: Technical Parts Sales Coordinator
Position Summary: This position will be a pivotal role in the Customer Service
team, serving as a technical point of contact between
customers and engineering resources as well as interfacing
with many aspects of the business and our customers.
Reporting Relationship: Customer Service Manager (CSM)
Responsibilities will include, but are not limited to:
- Position will identify and sell replacement and spare parts to industrial and
commercial bakery equipment customers, identify wear parts in a variety of
equipment, compile suggested spare parts lists. - Ensure that company’s Customer Service Fundamentals are always upheld –
Knowledge, Passion & Legendary Customer Service - Contribute to meeting department goals of revenue, profitability, quote turnaround
time and parts availability. - Quickly establish rapport and relationship with customers, suppliers, and Gemini
personnel - Interact with customers, address their specific requirements, and process their parts
inquiries. - Process orders accurately by verifying item number, cost and selling price information in
Navision. - Follow the order progress from the customer order date through delivery by reviewing
backorder status report regularly. - Interact/ work alongside vendors and purchasing department to request quotes and
identify the best price options available. - Identify and process warranty parts orders.
- Create, maintain and process recommended spare parts lists for capital equipment and
provide recommendations for increasing efficiency within this process. - Lead development and implementation of programs to increase spares order volume and
profitability, such as an online ordering tool. - Lead development and implementation of programs to improve parts quote turnaround
time, order lead time and order-versus-quote success rate. - Assist accounting department with parts billing and prompt payments when needed.
- Ensure all transactions related to parts sales are completed accurately and in a timely
manner. - Drive internal and supplier technical resources through the process of identification of
critical parts and resolution of parts-related functional issues.
Compensation/Benefits:
- Medical insurance, dental insurance, short term disability and basic life coverage
- Voluntary long-term disability and additional life insurance coverage available
- Paid vacation, sick, holidays, personal time
- 401K plan with employer match
- Compensation commensurate with experience and credentials
Job Requirements:
- Must have prior customer service or spare parts sales experience in a manufacturing,
components and/or machining environment. - Must have the ability to interpret technical language and mechanical drawings to
identify components of equipment. - Must possess good written and verbal communication skills with a customer service oriented
presentation. - Must have good interpersonal skills for interacting with customers and understanding
their requirements. - Must possess good time management skills with the ability to multitask and set and
meet goals. - Must possess strong computer skills and be proficient using MS Office and business related
software. - Should be physically ability to lift items weighing up to 75 lbs.
- Knowledge of MRP process and understanding of bills of material is a plus.
- Previous online / website parts sales experience a plus
- Proficiency in Spanish and / or German is a plus.
Job Features
Job Category | Customer Service |