Customer Service Representative

Customer Service
Bangor, PA, Philadelphia, PA
Posted 4 weeks ago

Who We Are:  Gemini delivers solutions through automated equipment and integrated systems to the Commercial and Industrial Baking industry as well as Ingredient Handling systems to the food industry.  Our teams are passionate about delivering world class products and service to our customers through design, manufacturing, and technical support. We believe in fostering lasting relationships and creating innovative solutions so our customers can focus on feeding families.

What’s In It for You: 

  • Hybrid Work Environment (The typical week could be 40% Work from Home)
  • 401k Matching Program
  • Tuition assistance
  • Health, Vision, and Dental benefits
  • Company paid short term disability and life insurance.
  • Voluntary Life Insurance for Employee and Spouse and voluntary Long-Term Disability
  • Competitive Paid Time Off program, plus eight (8) company paid holidays and one (1) personal day
  • Gemini Cares Program (matches donations for employee nominated charities each quarter)

Who You Are:

  • You thrive at managing multiple tasks of varying complexity.
  • You enjoy leading and coordinating a group of people with different roles and responsibilities.
  • You are a great communicator.
  • You are a self-starter with a passion for problem solving.
  • You value high quality in your work.
  • You have excellent time management skills.

 

Service Support 1: Customer Service Representative (CSR)

What is the Role:

First point of contact for customers, handling general inquiries and basic troubleshooting.

  • Answer phones, emails, and texts promptly and professionally.
  • Document customer issues meticulously in a ticketing system.
  • Conduct basic troubleshooting and resolution of common issues.
  • Escalate complex problems to Tier 2.
  • Identify and quote potential parts and service sales opportunities.
  • Organize and schedule work for technicians in the field, with an eye to enabling their success.

What Is Required:

  • High school diploma or equivalent.
  • A technical or engineering background.
  • Excellent communication skills (written and verbal).
  • Basic computer proficiency and typing skills.
  • Demonstrated customer service orientation.
  • Troubleshooting skills

What Else Would Be Helpful:

  • A passion for baking! An interest in how things are made helps you connect with customers.
  • Natural problem-solver: You enjoy finding the “why” behind an issue.
  • Team spirit: You’re ready to collaborate and learn from others.
  • A dash of tech savvy: You’re comfortable with our communication and ticketing systems.

Job Features

Job CategoryCustomer Service

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